Shipping Policy

At Villacor & Paws, we are committed to delivering your pet products efficiently and in a timely manner. Please review our shipping policy for detailed information on how we handle deliveries.

1. Processing Time

Once your order is placed, it will be processed within 1-3 business days (excluding weekends and holidays). During peak seasons or special promotions, processing times may be slightly longer due to high order volumes. You will receive a notification as soon as your order has been shipped.

2. Shipping Times

We ship to various regions worldwide. Shipping times may vary based on your location. Below are our estimated delivery times:

• United States: 5-10 business days

• Canada: 7-15 business days

• Europe: 7-15 business days

• Australia & New Zealand: 7-15 business days

• Rest of the World: 10-20 business days

Please note that these are estimated delivery times, and actual shipping may vary due to factors such as customs processing or local postal services.

3. Shipping Fees

Shipping fees will be calculated at checkout based on your location and the size/weight of the items in your order.

• Standard Shipping: Calculated at checkout.

• Free Shipping: We offer free shipping on select orders and during certain promotions. Please check our website or subscribe to our newsletter for details on current offers.

4. Tracking Information

Once your order is shipped, you will receive an email containing your tracking information. You can use this tracking number to monitor the status of your shipment. It may take 1-2 business days for tracking information to update after shipping.

If you do not receive tracking information or need help tracking your order, please contact us at contact@villacorpaws.com.

5. International Shipping

We ship to most countries internationally. However, some regions may have restrictions, and we may not be able to deliver to certain locations. Please note that international orders may be subject to customs duties, taxes, or other fees upon arrival in your country. These additional charges are the responsibility of the customer and are not included in our shipping fees.

Please check with your local customs office for more information on potential fees before placing your order.

6. Lost or Stolen Packages

Villacor & Paws is not responsible for lost, stolen, or damaged packages once they have been handed over to the shipping carrier. If you encounter an issue with your delivery, we recommend contacting the carrier directly with your tracking information.

If a package marked as "delivered" is missing, we suggest:

• Checking with neighbors, property management, or household members to ensure it wasn't received by someone else.

• Contacting the carrier for more information on the delivery status.

• Reaching out to us at contact@villacorpaws.com if you need further assistance.

7. Address Changes

Please ensure that your shipping address is correct at the time of placing your order. If you need to make changes to your shipping address, contact us at contact@villacorpaws.com within 24 hours. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

Villacor & Paws is not responsible for any additional shipping charges incurred due to incorrect or incomplete addresses provided by the customer.

8. Delivery Delays

While we strive to meet our estimated delivery times, there may be occasional delays due to factors beyond our control, such as customs clearance, weather conditions, or carrier delays. Villacor & Paws is not liable for any delays caused by external factors, but we will assist in tracking and updating you on the status of your order.

9. Questions or Concerns

If you have any questions or concerns about our shipping policy or your order, please contact us at:

Email: contact@villacorpaws.com